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  Category: Help
  Forum: Installation
  Thread: Installation woes on MacBook Pro

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jhiver
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Installation woes on MacBook Pro
Hello Guys,

I'm having a hard time getting Sweet Home 3D to work on my new Macbook Pro Retina. I previously had it running without problems on my Mac Mini, which runs OS X Lion.

On the Macbook Pro, I have OS X Mountain Lion (18.8.2). When I launch the app, it says it needs Java SE 6 and prompts for an install. However when I click "install" (which should trigger the download + install process), it says the software is currently unavailable.

I've tried for several days and I always get this message.

I've installed java directly using Sun installation package and this is what I have now:

MacMimi-2:jre Mimi$ java -version
openjdk version "1.7.0-internal"
OpenJDK Runtime Environment (build 1.7.0-internal-root_2012_01_27_18_44-b00)
OpenJDK Server VM (build 21.0-b17, mixed mode)

Turns out installing Java doesn't make any difference. It still says Java SE 6 is needed.

I've tried downloading and using the "portable" version but I get the same error when I click on the MacOS X app.

Any clues on how to get this to work please? Sweet Home 3D is a superb app and I would like to enjoy it on my new computer...

Cheers
JM
[Nov 19, 2012, 9:34:04 AM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Puybaret
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Re: Installation woes on MacBook Pro
Sweet Home 3D isn't compatible with Java 1.7 (or 7) under Mac OS X yet, so please install Java SE 6 provided by Apple.
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Emmanuel Puybaret, Sweet Home 3D developer
[Nov 19, 2012, 9:43:00 AM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
jhiver
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Re: Installation woes on MacBook Pro
Thanks for your reply, I've been desperately trying to find Java SE 6 download link on apple support pages without much success... ah well, it's better one knowing than 100 searching -)

Downloading now, I'll let you know how it goes.

Thanks again.

Cheers
JM
[Nov 20, 2012, 12:18:32 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
jhiver
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Re: Installation woes on MacBook Pro
Hello Again.

Doesn't work... when I try to install the download you supplied, it says "this update needs Mac OS X 10.6". But I have 10.8... :-(

Thanks
JM
[Nov 20, 2012, 12:27:16 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Puybaret
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Re: Installation woes on MacBook Pro
Sorry I should have better read the link I gave you.
This one should be ok:
http://www.macupdate.com/app/mac/39490/apple-java
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Emmanuel Puybaret, Sweet Home 3D developer
[Nov 20, 2012, 2:49:54 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
jhiver
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Re: Installation woes on MacBook Pro
OK, I'm officially in Java nightmare... when i try to install, it says a more recent version of this package is already installed. I've tried following instructions found here:

http://www.java.com/en/download/help/mac_uninstall_java.xml

and here:

http://support.apple.com/kb/HT5559?viewlocale=en_US

To uninstall Java and renable java 6 but it doesn't seem to work. It always says "a more version of this package is already installed".

Who said MacOS was user-friendly? :-)

If you have any clues...

Thanks
JM
[Nov 21, 2012, 7:18:09 AM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Puybaret
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Re: Installation woes on MacBook Pro
I think the problem comes from the fact that you made some tests with Java 7 while its development, and you never removed the JDK you installed.
Do you have some subfolders in /System/Library/Java/JavaVirtualMachines/ or ~/Library/Java/JavaVirtualMachines/ folders (if you hate Terminal, you can type these directories with Finder > Go > Go To Folder menu item)?
----------------------------------------
Emmanuel Puybaret, Sweet Home 3D developer
[Nov 21, 2012, 3:43:42 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
jhiver
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Re: Installation woes on MacBook Pro
Hello,

I don't hate terminal, quite the contrary in fact :)

Here's what I see:

MacMimi-2:~ Mimi$ ls -al /System/Library/Java/
total 0
drwxr-xr-x 4 root wheel 136 Nov 8 11:33 .
drwxr-xr-x 74 root wheel 2516 Nov 8 11:33 ..
drwxr-xr-x 5 root wheel 170 Nov 8 16:00 Extensions
drwxr-xr-x 4 root wheel 136 Nov 8 11:33 Support

MacMimi-2:~ Mimi$ ls -al ~/System/Library/Java/
ls: /Users/Mimi/System/Library/Java/: No such file or directory

Cheers
JM
[Nov 22, 2012, 4:58:25 AM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Puybaret
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Re: Installation woes on MacBook Pro
And what is the path returned by the following command?
/usr/libexec/java_home

----------------------------------------
Emmanuel Puybaret, Sweet Home 3D developer
[Nov 22, 2012, 4:35:56 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
jhiver
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Re: Installation woes on MacBook Pro
This is where it's getting weirder...

MacMimi-2:~ Mimi$ /usr/libexec/java_home
-bash: /usr/libexec/java_home: No such file or directory

But...

MacMimi-2:~ Mimi$ locate java_home
/usr/libexec/java_home

MacMimi-2:~ Mimi$ ls -al /usr/libexec/java_home
lrwxr-xr-x 1 root wheel 79 Nov 8 11:33 /usr/libexec/java_home -> /System/Library/Frameworks/JavaVM.framework/Versions/Current/Commands/java_home

Is a symlink to a file which no longer exists - probably because i tried uninstalling java using different methods as I was browsing / googling on how to do it...

I know java 7 is installed but I don't even know where that is installed :-(
[Nov 22, 2012, 6:05:07 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
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