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  Sweet Home 3D Forum
  Category: Help
  Forum: Installation
  Thread: Installation

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Ignacio2050
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Installation
After completing the installation, when I open the program it returns the following message:

"Sweet Home 30 will end now because a fatal error has occurred
in rendering system 3D. Please update the DirecWOpenGL drivers for your graphics card."

MY graphics card is NVIDIA Gforce RTX 2060, and the drivers are up to date. My operating system is Windows 10

Any suggestions? Thank you.
[Mar 30, 2024, 9:13:15 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Puybaret
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Re: Installation
Maybe you could try to install the 64 bit version if you run the installer with the default settings. Run the installer again and select 64 bit architecture when prompted.
----------------------------------------
Emmanuel Puybaret, Sweet Home 3D developer
[Mar 31, 2024, 3:20:38 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Ignacio2050
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Re: Installation
I have installed and reinstalled the 64-bit version, updated the graphics card drivers, and verified the installed version of DirecX (DirectX 12) and Open GL (NVIDIA 4.6). But the problem continues.
However, if I use the online version, it does not give me the error message.
But if I want to download the tutorial example, when it is loaded on the PC it gives me the aforementioned error again.
[Mar 31, 2024, 5:07:47 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Puybaret
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Re: Installation
The Online version and installer version are not based on the same technology (WebGL vs OpenGL).
Can you run the installer again to try the 32 bit version?
----------------------------------------
Emmanuel Puybaret, Sweet Home 3D developer
[Apr 2, 2024, 10:41:58 AM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Ignacio2050
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Re: Installation
I have tried installing the 32-bit version, with the same result.
[Apr 8, 2024, 7:45:06 AM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
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