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sweetpaul37
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Joined: May 20, 2020
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Sweet Home 6.3.1 is complitely freezed

Hi all,
I recently installed the version 3.6.1 on my PC.
My Pc has a AMD processonr (ryzen 3900x) and nvidia 1080 GTX as graphycs card and windows 10 1909.

When I run the Sweet Home 3d, the new windows is opened but after few second the progam crash... nothing is working is all complitely freezed.. the only way is to kill the process from windows activity manager tool.

Can you help me?
Thanks in advance.
Paul
[May 20, 2020, 6:51:37 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Puybaret
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France
Joined: Nov 7, 2005
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Re: Sweet Home 6.3.1 is complitely freezed

Maybe the 64 bit version doesn't work in your environment.
Could you try to install the 32 bit version to check if it works better? Uninstall the Microsoft Store version, download the installer of the free version here, run it and in the screen that lets you choose the installation folder, select the 32 bit architecture.
----------------------------------------
Emmanuel Puybaret, Sweet Home 3D developer
[May 22, 2020, 11:16:31 AM] Show Printable Version of Post    View Member Profile    Send Private Message    Hidden to Guest [Link] Report threatening or abusive post: please login first  Go to top 
sweetpaul37
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Re: Sweet Home 6.3.1 is complitely freezed

Hi Puybaret,
I unistalled previous version (Microsoft version) and installed the free version choosing 32bit arch, but the issue persist. :(

Thanks in advance
Paul
[Jun 2, 2020, 6:23:23 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
valenron
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Australia
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Re: Sweet Home 6.3.1 is complitely freezed

Running Sweet Home 6.3 32bit and 64-bit versions on my system have the same issue as sweetpaul37.

Hardware
CPU: AMD Ryzen 9 3900X
GPU: GTX 1080 Ti with driver version 446.14, GeForce Experience is disabled.

OS: Windows 10 version 2004
[Jun 4, 2020, 2:49:00 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
valenron
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Australia
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Re: Sweet Home 6.3.1 is complitely freezed

Potential solution
1. I installed Java's JRE1.8.0_251 from Java.com

2. I copied C:\Program Files (x86)\Java\jre1.8.0_251 files into C:\Program Files (x86)\Sweet Home 3D\jre8

3. Run Sweet Home 3D 6.3 (from SweetHome3D-6.3-windows.exe)

My PC setup
CPU: Ryzen 9 3900X
GPU: GTX 1080 Ti with driver 446.14 and GeForce Experience disabled. SH3D seems to have a problem with GeForce Experience.
OS: Windows 10 version 2004

My other PC has
CPU: Intel Core i9-9900K
GPU: RTX 2080 Ti with driver 446.14 and GeForce Experience disabled.
OS: Windows 10 version 2004
[Jun 4, 2020, 3:35:26 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
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