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Thread: Online Manager not uploading files

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alexandrebt
Newbie

Joined: May 20, 2022
Post Count: 2
Status: Offline


Online Manager not uploading files

Hello! First post in the forum here, but using SH3D since the early days (more than 15y ago!)
I find it very useful that you can upload files into the online manager, so they can be quickly accessed via a smartphone or in other pcs without the need to transfer files between devices - very useful during my house renovation, when sometimes I need to refer back to the drawings I made in the desktop app, but while on-site.

However, since last week, when uploading a model, it gets stuck with the bar at what would be around 90%.

The file does appear in the manager if I access from my phone (or refresh the page) but opening it online becomes a blank model.

Is this a known issue?

(PS: the file is less than 5Mb, so below the limit anyway...)

[Jan 5, 2026, 10:15:02 PM]

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alexandrebt
Newbie

Joined: May 20, 2022
Post Count: 2
Status: Offline


Re: Online Manager not uploading files

RIP Sweet home 3d...
No support - this apparently became a money machine subscription-for-everything since space mushrooms took over. And I bet this comment will be filtered out of the forum due to the criticism.
I miss Emmanuels time.

[Mar 10, 2026, 9:37:31 AM]

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Daniels118
Advanced Member

Italy
Joined: Nov 17, 2021
Post Count: 503
Status: Offline


Re: Online Manager not uploading files

Does it happen for a specific file or with any file?
If you can share the file I can try to upload it using my account, if it works for me then it means something is corrupted with your account (in which case spacemushrooms will have to analyze the problem), if it doesn't work even for me then it means something is corrupted within the file, and we can try to fix it by hand.

[Mar 11, 2026, 5:22:52 AM]

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Apr 21, 2026, 9:39:54 PM