Poland
Joined: Jan 23, 2020
Post Count: 4
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Lost entire first floor
Hi, Have an issue with my plan. It used to have 2 floors added but now when I come back to it it only has 1 level, 2nd level has gone. Any chance to recover that? I'm using a paid version on Mac if that makes any difference?
France
Joined: Nov 7, 2005
Post Count: 9426
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Re: Lost entire first floor
Didn't you experience any crash or some issue that would have made the program quit without saving?
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Emmanuel Puybaret, Sweet Home 3D creator
France
Joined: Nov 7, 2005
Post Count: 9426
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Re: Lost entire first floor
I want to propose that you send me your file, but I have very little hope. There's no reason why a level would disappear without the user request to delete it, and it can't be an error in the written file (otherwise the whole file would be unreadable).
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Emmanuel Puybaret, Sweet Home 3D creator
Switzerland
Joined: Aug 31, 2017
Post Count: 421
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Re: Lost entire first floor
Or did you change the height and tiped in a digit more than it should be so the floor is now much higher above than you want it to be?
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Pascal
France
Joined: Nov 7, 2005
Post Count: 9426
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Re: Lost entire first floor
There's no second level / floor in your SH3D file. As soon as there's more than one level, some tabs appear at the top of the plan, as in the following image.
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Emmanuel Puybaret, Sweet Home 3D creator
France
Joined: Nov 7, 2005
Post Count: 9426
Status:
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Re: Lost entire first floor
I never heard about a level disappearing from the tabs and don’t see how it could be because of a custom import.
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Emmanuel Puybaret, Sweet Home 3D creator
