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  Sweet Home 3D Forum
  Category: Help
  Forum: Installation
  Thread: Installer for 3.4 crashes under Windows 7

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robertf
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Installer for 3.4 crashes under Windows 7
I downloaded SweetHome3D-3.4-windows.exe and when I run it under Windows 7 it always crashes with the following:
Problem signature:
Problem Event Name: APPCRASH
Application Name: SweetHome3D-3.4-windows.tmp
Application Version: 51.52.0.0
Application Timestamp: 2a425e19
Fault Module Name: SweetHome3D-3.4-windows.tmp
Fault Module Version: 51.52.0.0
Fault Module Timestamp: 2a425e19
Exception Code: c0000005
Exception Offset: 00007919
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105
Additional Information 1: c626
Additional Information 2: c626320bc3a807df6419fd9f438a9ab3
Additional Information 3: 7bc1
Additional Information 4: 7bc15be6a01fc529f0ca3b2f9c0d42bd
Does anyone know what the problem might be? I can run the application using Web Start (although then I don't know how to install a plugin).
Thank you.
[Apr 2, 2012, 12:39:27 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
Puybaret
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Re: Installer for 3.4 crashes under Windows 7
I would download the Windows installer again. Its size is supposed to be 33096342 bytes.
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Emmanuel Puybaret, Sweet Home 3D creator
[Apr 2, 2012, 2:27:48 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
robertf
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Re: Installer for 3.4 crashes under Windows 7
Thank you for the suggestion. I checked the length of my downloaded file and it is correct. Before downloading it again, it occurred to me to try 'Run as administrator' and it worked :-) I guess I should have tried that in the first place.
[Apr 2, 2012, 3:42:13 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
kokbira
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Re: Installer for 3.4 crashes under Windows 7
I could install and run SH3D on my Windows 7 x64 perfectly.

Check uptades from Windows Update or just install the "Java version" (the JNLP file).
----------------------------------------
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Ask super u
[May 20, 2012, 7:59:35 PM] Show Printable Version of Post    View Member Profile    Send Private Message [Link] Report threatening or abusive post: please login first  Go to top 
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