spain
Joined: Oct 25, 2025
Post Count: 1
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3D Model list unable to load
Hi everyone! I´m a newly subscribed user and today is the second day since I download the program.
It worked perfectly until now, that the whole model list won´t show or load, and a no internet connection icon is showing. I have tried to download the model file thinking that maybe it´s because SW3D have all the models in the cloud, but the problem still occur after I downloaded and installed some model files.
So please let me know if it also occurs to anyone else? Thanks in advance.
Netherlands
Joined: Apr 8, 2022
Post Count: 1608
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Re: 3D Model list unable to load
3D models you imported are stored locally, not in the cloud.
The first thing you should try is removing the models you imported after the last time you had a working Sweet Home 3D install. Obviously one or more of these are likely to cause the problem. If you imported individual models then you will see models in the list with a name in italic script. You can select and right click these to remove them. If you suspect a specific model then remove that one first and restart Sweet Home 3D to see if it works, if not remove more models with the a name in italic. It's unlikely that an imported furniture library caused the problem.
Maybe someone with more knowledge about the Apple version knows what the icon means when displayed in Sweet Home 3D.
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