France
Joined: Nov 7, 2005
Post Count: 9423
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Re: Weird 3D Artifacts
Thanks quallemalle for the dxdiag (in .txt) & msinfo32 (in .NFO) reports you sent me. I sent them to AMD. Sorry for the wrong information about debugging JOGL, I should have tried myself first and would have seen that it doesn't work (it probably requires some modifications in Sweet Home 3D).
To all, AMD told me that they couldn't find any bug report about Sweet Home 3D that many of you sent!? Please be sure to use the form available at https://www.amd.com/en/support/contact-email-form so they can directly communicate with you and get the information that will help them. If you want a message to fill this form faster, you could write something like:
Hi,
I'm xxxx, a user of Sweet Home 3D, a free open source application developed in Java / OpenGL and available at https://www.sweethome3d.com/download.jsp Since version > 22.5.1, AMD Adrenaline drivers provoke some display bugs in Sweet Home 3D where the OpenGL 3D view doesn't appear correctly anymore (see links at the end of this message). As reinstalling driver version 22.5.1 makes the program 3D view work correctly again, I guess a regression appeared in the more recent versions of AMD Adrenaline drivers. I hope you can fix it soon to avoid me to keep an old driver version installed in my system. Don't hesitate to ask me more details if needed.
As the form allows to attach some files, you could also send some screenshots showing the differences between a normal and buggy 3D view. Thanks!
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Emmanuel Puybaret, Sweet Home 3D creator
Joined: Oct 21, 2022
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Re: Weird 3D Artifacts
No issue Puybaret :) Will use the contact-email-form from AMD to send another bug report . Other OpenGL applications have the same issue according to a quick google search. I hope the users also are reporting their bugs. Cheers!
Finland
Joined: Dec 31, 2022
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Re: Weird 3D Artifacts
AMD is lying.
I have submitted about dozen bug reports concerning SweetHome3D with screenshots and detailed description of the issue during last 6 months...Basically one report per new Adrenalin driver version.
Reinstalled AMD 22.5.1 and problem solved. Also seems to have improved other aspects of the display, generally. The latest version was having "jitters" and "microscopic blackouts". Normally I always disable automatic updates for most softwares. But this time I reinstalled my PC and downloaded the latest version.
Also AMD's installer specifically allows for "downgrade" installation. No need to manually uninstall the previous version. On AMD's driver download page, two versions are provided, without suggestions that the user should install the latest one. It's as if they know that the latest version is going to have issues. They are just putting it out there for mass public beta testing.
Joined: Oct 21, 2022
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Re: Weird 3D Artifacts
Ok so I went full circle with first level tech support of AMD via mail. I sent them dxdiag and msinfo32 files as well as followed a lot of troubleshooting steps like updating chipset drivers, cleaning gpu driver via cleaning tool, ... There is no known issue with OpenGL that they know of they told me. Best suggestion was to use the 22.5.1 driver and wait for future driver releases to fix the issue. They also told me to file a bug report via Adrenalin Software, which I already did weeks ago. I would suggest you all do the same since first level is not going to get us anywhere.
FR
Joined: Jan 7, 2023
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Re: Weird 3D Artifacts
For anybody that need to use Sweet Home 3D without rollback drivers etc... It seems to be working with te DirectX Version .jnlp that you can download here : http://www.sweethome3d.com/SweetHome3D-DirectX.jnlp Quick and easy workaround but clearly not a final solution...
FR
Joined: Jan 7, 2023
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Re: Weird 3D Artifacts
After some more tests, i can confirm that another workaround is to reinstall Sweet Home 3D in 32 bits (if in 64 bits actually) and force it to use DirectX using the informations in the documentation/faq meaning in adding this file in the install directory : http://www.sweethome3d.com/SweetHome3D.l4j.ini
