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Sweet Home 3D Forum

Category: Help

Forum: Installation

Thread: Just purchased v6.4.7 from Mac App Store and Big Sur 11.1 - Crashes won't open

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HammerCam
Newbie

United States
Joined: Jan 10, 2021
Post Count: 1
Status: Offline


Just purchased v6.4.7 from Mac App Store and Big Sur 11.1 - Crashes won't open

Just purchased from the Apple Mac App store and it tries to open, but doesn't actually open - just crashes.

Trying to see what I need to do to install but everything references an older version of Sweet Home 3D and not v6.4.7.

Java is installed and everything I download directly from your website also crashes and doesn't open.

Running macOS Big Sur v11.1 on a MacBook Pro (15-inch, 2019)

Looking for direction, was referred to this product from multiple people, excited to give it a whirl.

[Jan 10, 2021, 7:34:26 PM]

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Puybaret
Expert

France
Joined: Nov 7, 2005
Post Count: 9426
Status: Offline


Re: Just purchased v6.4.7 from Mac App Store and Big Sur 11.1 - Crashes won't open

Could you try to run it from a Terminal window?
Open Terminal application, drag and drop Sweet Home 3D icon on Terminal window, add /Contents/MacOS/SweetHome3D after Sweet\ Home\ 3D.app to obtain something like:

/Applications/Sweet\ Home\ 3D.app/Contents/MacOS/SweetHome3D

Then, press <enter> and copy paste here the text that will be displayed. This could help fix your issue.
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Emmanuel Puybaret, Sweet Home 3D creator

[Jan 10, 2021, 9:24:26 PM]

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tdavisson
Newbie

USA
Joined: Jan 28, 2021
Post Count: 1
Status: Offline


Re: Just purchased v6.4.7 from Mac App Store and Big Sur 11.1 - Crashes won't open

Running to this exact same issue. When I followed your instructions above to run it through terminal I was successful in getting the program to launch. Any thoughts?

[Jan 28, 2021, 6:38:10 PM]

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Puybaret
Expert

France
Joined: Nov 7, 2005
Post Count: 9426
Status: Offline


Re: Just purchased v6.4.7 from Mac App Store and Big Sur 11.1 - Crashes won't open

Could you check if you have this issue with the free version 6.4.2 and in the beta version 6.5?
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Emmanuel Puybaret, Sweet Home 3D creator
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[Edit 1 times, last edit by Puybaret at Jan 29, 2021, 2:37:30 PM]

[Jan 29, 2021, 2:07:34 PM]

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Joan20
Newbie

Joined: Oct 24, 2020
Post Count: 2
Status: Offline


Re: Just purchased v6.4.7 from Mac App Store and Big Sur 11.1 - Crashes won't open

Following this. I am having this issue with the beta 6.5

[Feb 11, 2021, 4:07:42 AM]

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Puybaret
Expert

France
Joined: Nov 7, 2005
Post Count: 9426
Status: Offline


Re: Just purchased v6.4.7 from Mac App Store and Big Sur 11.1 - Crashes won't open

Joan20, your last message made me think you was a Ubuntu user. Did you change your computer? Does it run from a Terminal window?
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Emmanuel Puybaret, Sweet Home 3D creator

[Feb 11, 2021, 7:48:50 AM]

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silaspeter
Newbie

United States
Joined: Feb 18, 2021
Post Count: 1
Status: Offline


Re: Just purchased v6.4.7 from Mac App Store and Big Sur 11.1 - Crashes won't open

Has this problem been solved.

I wil not upgrade to Big Sur if it has not

[Feb 18, 2021, 5:51:09 PM]

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