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Posted by Cathony at Jul 8, 2014, 11:06:05 PM

Can't Open or Save Homes
I installed the software the other day, and I am unable to open or save homes. I've tried both the installer and the web start versions, I've tried various folders, I have write access everywhere on the computer, I tried running as an administrator, I tried downloading a file to open from the gallery, and nothing works.

The error I get when opening simply gives the file name and says "Can't Open Home".

The error I get when saving is as follows:
Can't Save home in
"C:\Program Files\Sweet Home 3D\sh3d\1.sh3d"
RecorderException: Can't save home C:\Program Files\Sweet Home 3D\sh3d\1.sh3d
java.io.IOException: Access is Denied

As I said, I've tried running as an admin, and I definitely have write access. I've tried both the installed and web start versions. I know it can't be a Java issue, as the online version lets me export as a sh3d file, and also lets me import one. Yet every downloaded version I've tried cannot access files at all.

I'm currently running Windows 7 Professional 64-bit, and in case I forgot to mention it, the UAC is disabled. Any help would be greatly appreciated.

Posted by Puybaret at Jul 9, 2014, 2:51:03 PM

Re: Can't Open or Save Homes
If you have problems to open and save, it could be related to Windows temporary folder, or the work subfolders in C:\Users\user\AppData\Roaming\eTeks\Sweet Home 3D.
Please, run the Java Web Start version with the Java console displayed.
When you save, the console should display more information about the error, and it would be nice to copy it here.
----------------------------------------
Emmanuel Puybaret, Sweet Home 3D creator

Posted by Cathony at Jul 9, 2014, 8:05:50 PM

Re: Can't Open or Save Homes

Java 3D: implicit antialiasing enabled
com.eteks.sweethome3d.model.RecorderException: Can't save home C:\Program Files\Sweet Home 3D\sh3d\Base.sh3d
	at com.eteks.sweethome3d.io.HomeFileRecorder.writeHome(Unknown Source)
	at com.eteks.sweethome3d.viewcontroller.HomeController$33.call(Unknown Source)
	at com.eteks.sweethome3d.viewcontroller.HomeController$33.call(Unknown Source)
	at java.util.concurrent.FutureTask.run(Unknown Source)
	at com.eteks.sweethome3d.viewcontroller.ThreadedTaskController$1.run(Unknown Source)
	at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
	at java.util.concurrent.FutureTask.run(Unknown Source)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
	at java.lang.Thread.run(Unknown Source)
Caused by: java.io.IOException: Access is denied
	at java.io.WinNTFileSystem.createFileExclusively(Native Method)
	at java.io.File.createNewFile(Unknown Source)
	at java.io.File.createTempFile(Unknown Source)
	at com.eteks.sweethome3d.tools.OperatingSystem.createTemporaryFile(Unknown Source)
	... 10 more

This is the output from the console. I'm not very familiar with Java so I'm not sure what it all means.

Posted by Puybaret at Jul 10, 2014, 12:23:23 PM

Re: Can't Open or Save Homes
Thanks for this useful output (at last for me ;-)
As said previously, it must be bound to the rights of the folder C:\Users\user\AppData\Roaming\eTeks\Sweet Home 3D\ (where user is your user id).
Does this folder exist? What does it contain at this moment? Do you have the rights to create files in this folder?
----------------------------------------
Emmanuel Puybaret, Sweet Home 3D creator

Posted by Cathony at Jul 11, 2014, 2:14:21 PM

Re: Can't Open or Save Homes
There is a folder called 4400-e0871d20-dddc-43fc-9878-612b686f4b6a, and inside that folder are two files called open4963753459196719384.sweethome3d and open5775476740122447977.sweethome3d

I checked and I do have full rights to create and edit files in the folder.

Posted by Cathony at Jul 17, 2014, 1:58:42 PM

Re: Can't Open or Save Homes
Is this problem solvable or should I just stick to using the online version on this computer?

Posted by Cathony at Jul 17, 2014, 11:42:48 PM

Re: Can't Open or Save Homes
I solved my issue. I was using this on a work computer, and for some reason, it was not using the work directory on the computer, but rather, it was using one under my account on the office's server. I changed some of the permissions on that folder to allow my computer write access to it, and now I am able to save. I haven't tried opening yet, but I'm assuming it's okay.

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Dec 17, 2025, 1:12:02 PM