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Print at Dec 19, 2025, 3:10:16 AM

Posted by wspnut at Mar 5, 2021, 5:45:38 PM

Freezing in SH3D and Furniture Editor importing models
Hey all,

I'm trying to import models from SketchUp, and I'm experiencing freezing. I've left SH3D running overnight and nothing happens.

To repeat in SH3D:

* Open a new file
* Choose "Import furniture..." from the context menu
* Choose the .dae model from the finder (the model loads fine)
* Hit "Continue >"

Every time, with any model, the import wizard freezes SH3D on the "Model Orientation" screen.

I hoped using the furniture editor would resolve this, but the second I try to add a .dae model to a library, the Furniture Editor freezes, too.

Unfortunately, this means I can only add pre-packaged SH3D libraries - argh!

My platform is as follows:

* MacBook Pro (16-inch, 2019) running macOS 11.12.1 (Big Sur)
* 2.6 GHz 6-Core Intel Core i7 Processor
* 16 GB 2667 MHz DDR4 RAM
* AMD Radeon Pro 5300M 4 GB Graphics Card
* Integrated Intel UHD Graphics 630 1536 MB Graphics CArd

My software information is as follows:

* SH3D v15.0.2 (64bit)
* Furniture Library Editor v1.26
* Java v15.0.1
* Java 3D v1.6.1
* JOGL 2.4.0-rc-20210111

Any ideas would be extremely appreciated! Thank you so much.

Posted by Puybaret at Mar 6, 2021, 10:24:03 AM

Re: Freezing in SH3D and Furniture Editor importing models
You seem to experience the issue reported in the bug #1015.

I wished that a long beta test period would have helped to detect this kind of issue but it doesn’t seem to have been enough sad

Did you try with previous versions of Sweet Home 3D and Furniture Library Editor?
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Emmanuel Puybaret, Sweet Home 3D creator

Posted by wspnut at Mar 8, 2021, 2:02:34 AM

Re: Freezing in SH3D and Furniture Editor importing models
Possibly! Thank you - I'm going to try moving my folder to a non-managed space (I'm currently using DropBox) and will see if that helps... will report back.

If I can do anything to help debug, I'm happy to - fellow Java programmer with an afflicted machine here!

Posted by Puybaret at Mar 8, 2021, 9:19:02 AM

Re: Freezing in SH3D and Furniture Editor importing models
I don’t think it could be bound to DropBox, but trying with an older version would be helpful. Thanks!
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Emmanuel Puybaret, Sweet Home 3D creator

Posted by kutlu9 at Mar 14, 2021, 10:36:22 AM

Re: Freezing in SH3D and Furniture Editor importing models
My SH3D freezes on furniture import wizard too. I'm importing .zip file that was downloaded from free 3D models page. Same as OP, model orientation screen causes freeze.

I was importing objects without any problem, then one object (I think it was the cat one) caused freeze.

Importing furniture libraries doesn't cause any problems.

I'm on MacOS 10.15.7, Sweet Home 3D 6.5

Posted by Puybaret at Mar 14, 2021, 7:55:13 PM

Re: Freezing in SH3D and Furniture Editor importing models
I've been trying to import both cats with Sweet Home 3D 6.5 under macOS 10.15.7, and didn't encounter any issue. There must be another problem.
Does it crash with the first imported model or after you import more models?
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Emmanuel Puybaret, Sweet Home 3D creator

Posted by kutlu9 at Mar 15, 2021, 2:58:04 AM

Re: Freezing in SH3D and Furniture Editor importing models
The Cat model wasn't the first one I imported. Didn't have any problems before that. After that any model i tried (all downloaded from free 3D models page) caused crash.

Also when I tried to Modify Furniture (previously successfully imported model), I got a crash.

There doesn't seem to be problem on first page on import wizard. Model loads fine and I can rotate it. When I click continue, on the second any of the views load and application doesn't respond, doesn't close without force quit.

--

I uninstalled app (with preferences), installed it again, imported (i think all) furniture libraries from download page. The cat model loads fine in 2d and 3d view. But when I just tried if it happens again with the Cat model and it crashed again.

https://imgur.com/nYjeZwl

Posted by kutlu9 at Mar 15, 2021, 3:11:11 AM

Re: Freezing in SH3D and Furniture Editor importing models
Also this time after the force quit, MacOS gave a crash report. But log is 29353 lines lol. How can I send it to the forum?

Posted by Puybaret at Mar 15, 2021, 8:55:31 AM

Re: Freezing in SH3D and Furniture Editor importing models
Send your log to me. But if you got that log after you forced Sweet Home 3D to quit, I’m not sure it will be useful. Any other log when it crashes at import time?
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Emmanuel Puybaret, Sweet Home 3D creator

Posted by kutlu9 at Mar 15, 2021, 9:06:23 AM

Re: Freezing in SH3D and Furniture Editor importing models
Sent the mail now. If I recall correctly, crash report came after I force quit but I'll try to reproduce it again to see if I get any other report.

Posted by kutlu9 at Mar 15, 2021, 9:29:13 AM

Re: Freezing in SH3D and Furniture Editor importing models
I checked Console and these happen as I click Continue and application crash.

Also I think crash report generated at the same time but MacOS shows the report after application is force quit.

Posted by Puybaret at Mar 17, 2021, 6:07:51 PM

Re: Freezing in SH3D and Furniture Editor importing models
Thanks for the log you sent but it is not very useful unfortunately.

But the log line in the screen shot about a missing entitlement com.apple.security.automation.apple-events could be interesting if you could tell me what you were doing when this line was emitted, even if I'm not sure it's bound the crash.
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Emmanuel Puybaret, Sweet Home 3D creator

Posted by kutlu9 at Mar 17, 2021, 10:42:18 PM

Re: Freezing in SH3D and Furniture Editor importing models
That 3 error log come when I click "Choose model..." button on Furniture import wizard.

But now I checked console since application startup and these two errors from tccd process when I open the application showed up 25 seconds apart.

tccd Prompting policy for hardened runtime; service: kTCCServiceAppleEvents requires entitlement com.apple.security.automation.apple-events but it is missing for ACC:{ID: com.eteks.sweethome3d.SweetHome3D, PID[2453], auid: 501, euid: 501, binary path: '/Applications/Sweet Home 3D.app/Contents/MacOS/SweetHome3D'}, REQ:{ID: com.apple.appleeventsd, PID[273], auid: 55, euid: 55, binary path: '/System/Library/CoreServices/appleeventsd'}

tccd {ID: com.eteks.sweethome3d.SweetHome3D, PID[2403], auid: 501, euid: 501, binary path: '/Applications/Sweet Home 3D.app/Contents/MacOS/SweetHome3D'} attempted to call TCCAccessRequest without the com.apple.private.tcc.manager.check-by-audit-token entitlement

Posted by fitsch at Mar 21, 2021, 6:18:28 PM

Re: Freezing in SH3D and Furniture Editor importing models
Hi,
I'm having the exact same issue.

Program freezes when getting to the model orientation screen. Happens for both .dae and .obj files (which work fine on my windows version).

I get the "spinning beachball" forever and that's it. No crash report, nothing. I also checked my logs, but could not find any of the messages that kutlu9 referred to above. The only messages related to SweetHome appear directly after I start the program:

Mar 21 17:54:23 C02YW0W4LVDQ com.apple.xpc.launchd[1]: Coalition Cache Hit: app<application.com.eteks.sweethome3d.SweetHome3D.54866379.54866409(501)> [571]
Mar 21 17:54:23 C02YW0W4LVDQ SweetHome3D[3794]: getattrlist failed for /System/Library/Extensions/AppleIntelKBLGraphicsGLDriver.bundle/Contents/MacOS/AppleIntelKBLGraphicsGLDriver: #2: No such file or directory
Mar 21 17:54:23 C02YW0W4LVDQ SweetHome3D[3794]: getattrlist failed for /Library/GPUBundles/AMDRadeonX4000GLDriver.bundle/Contents/MacOS/ATIRadeonX4000SCLib.dylib: #2: No such file or directory
Mar 21 17:54:23 C02YW0W4LVDQ SweetHome3D[3794]: getattrlist failed for /System/Library/Extensions/AMDRadeonX4000GLDriver.bundle/Contents/MacOS/ATIRadeonX4000SCLib.dylib: #2: No such file or directory
Mar 21 17:54:23 C02YW0W4LVDQ SweetHome3D[3794]: getattrlist failed for /System/Library/Frameworks/OpenGL.framework/Resources//GLRendererFloat.bundle/GLRendererFloat: #2: No such file or directory

I made sure the models are not located in any "managed" folder (like OneDrive).

If there's anything I can do to support debugging please let me know.

Thanks for the support!

Macbook Pro 15" 2019
2.6GHz Core i7
32GB RAM
Radeon Pro 555X 4GB

SweetHome Version 6.5
OpenJDK Version 15.0.2 64 bit
Java 3D Version 1.6.1 - JOGL 2.4.0-rc-20210111

Posted by Puybaret at Apr 1, 2021, 8:31:26 PM

Re: Freezing in SH3D and Furniture Editor importing models
Could you report if furniture import works when the 3D model doesn't contain any texture image?
----------------------------------------
Emmanuel Puybaret, Sweet Home 3D creator

Posted by henrisson at Apr 2, 2021, 6:26:55 AM

Re: Freezing in SH3D and Furniture Editor importing models
Yes, same result with the simplest object and no texture (uploaded here for reference)

Posted by dvi at Apr 11, 2021, 2:44:31 PM

Re: Freezing in SH3D and Furniture Editor importing models
Hey guys, I have the same issue and was wondering if there is any fix or any workaround for this?

Posted by henrisson at Apr 19, 2021, 12:50:05 AM

Re: Freezing in SH3D and Furniture Editor importing models
Re-reading your question: the question was "does furniture import works" with simple objects, and my answer should read "No, it still crashes with simple objects", that probably wasn't super clear.

Posted by sb0373 at Apr 24, 2021, 3:58:45 PM

Re: Freezing in SH3D and Furniture Editor importing models
Can you please confirm whether the issue is "freezing" or "crashing"?
I am experiencing the latter without freezing on CentOS8.

Posted by Puybaret at Apr 27, 2021, 12:32:48 PM

Re: Freezing in SH3D and Furniture Editor importing models
I just created another version 6.5.2 based on Java 15 and JOGL 2.3.2 available here (68 MB). It will run with Rosetta 2 with Mac M1 but as some of you have problems with Mac Intel too, it could worth a try to check if the issue you encountered comes from the change of Java or JOGL versions.
----------------------------------------
Emmanuel Puybaret, Sweet Home 3D creator

Posted by henrisson at Apr 29, 2021, 4:02:31 PM

Re: Freezing in SH3D and Furniture Editor importing models
Looks like it's working for me (Intel Mac). Thanks!!!

Posted by Puybaret at Apr 30, 2021, 6:19:41 PM

Re: Freezing in SH3D and Furniture Editor importing models
Thanks for your test. So the problem probably comes from JOGL 2.4.0 or the way to use it.
Could you also try the version 6.5.2a [edit: removed link] where I made a small change (this version will run natively on Mac M1)?

Hope to read the results of the tests of other users too. Please, give some feedback because I still didn't find any way to reproduce this issue.
----------------------------------------
Emmanuel Puybaret, Sweet Home 3D creator

Posted by henrisson at May 2, 2021, 7:22:29 PM

Re: Freezing in SH3D and Furniture Editor importing models
6.5.2a crashes on furniture import.

Posted by sb0373 at May 5, 2021, 8:06:30 PM

Re: Freezing in SH3D and Furniture Editor importing models
Same for CentOS 8.

$ /opt/SweetHome3D/SweetHome3D-Java3D-1_5_2
Java 3D: implicit antialiasing enabled
#
# A fatal error has been detected by the Java Runtime Environment:
#
#  SIGSEGV (0xb) at pc=0x00007fc37e3c0ee9, pid=121542, tid=0x00007fc35a3be700
#
# JRE version: Java(TM) SE Runtime Environment (8.0_202-b08) (build 1.8.0_202-b08)
# Java VM: Java HotSpot(TM) 64-Bit Server VM (25.202-b08 mixed mode linux-amd64 compressed oops)
# Problematic frame:
# C  [libawt_xawt.so+0x45ee9]  ReadRegionsInList.constprop.5+0x4e9
#
# Core dump written. Default location: /opt/core or core.121542
#
# An error report file with more information is saved as:
# /tmp/hs_err_pid121542.log
#

Importing a furniture library works. Importing just a furniture piece fauls.

Posted by sb0373 at May 5, 2021, 8:09:42 PM

Re: Freezing in SH3D and Furniture Editor importing models
Sorry, that is the 6.5.2 version, not 6.5.2a

Posted by sb0373 at May 5, 2021, 8:32:23 PM

Re: Freezing in SH3D and Furniture Editor importing models
Actually workaround for me is to use the jar version, import the furniture and then you can use it in the bundled version.

Posted by Puybaret at May 19, 2021, 11:18:02 AM

Re: Freezing in SH3D and Furniture Editor importing models
I released yesterday a Mac App Store version 6.5.5 that should fix the issues that some of you recently encountered on Mac Intel. This version is bundled with Oracle Java 8.0_202 and JOGL 2.3.2 for x86_64 architecture and Zulu OpenJDK 15.0.2 and JOGL 2.4.0 RC 20210110 for arm64 architecture. I would have preferred to use OpenJDK 15 for both architectures but that prevents from creating a universal application which uses two different versions of JOGL (maybe I'll find another solution).
Users who still have problems under Mac M1 may run the program with Rosetta where the bug shouldn't appear (there's an option for this purpose In the Finder Information dialog box of Sweet Home 3D app).

From the different reports I got, the bug is probably a deadlock due to some changes in JOGL 2.4 required to run with recent macOS toolkit, but as I'm not the developer of this library and moreover, as I never experienced this issue myself, it might take more time to fix it and I preferred to release now this version to reduce the number of hindered users.

I developed a free version bundled with the same Java and JOGL versions too, but as it weights 30 MB more and can't be notarized, I prefer to not distribute it at the moment and in case of problems, I recommend to switch to the version 6.5.2 based on JOGL 2.3.2 (68 MB) that I released a few weeks ago. At least, users of the free version may install the version of their choice which is not the case of the Mac App Store version.
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Emmanuel Puybaret, Sweet Home 3D creator

Posted by henrisson at May 24, 2021, 3:46:04 PM

Re: Freezing in SH3D and Furniture Editor importing models
Confirming the app store version isn't crashing anymore.

Many thanks Emmanuel!

Posted by paepcke at Jul 19, 2021, 6:20:06 PM

Re: Freezing in SH3D and Furniture Editor importing models
Thank you so much for this fix. I am brand new to SH3D, and was excited yesterday to discover the libraries. Yet like others I encountered the beach ball of death for the application upon importing a .dae model with what I thought was the latest version. Your fix worked.

Posted by Puybaret at Aug 7, 2021, 9:25:40 PM

Re: Freezing in SH3D and Furniture Editor importing models
As this issue may still happen in version 6.6, I created a special version 6.6 based on JOGL RC 2.3.2 for the users who encountered it.
This version won't run natively under ARM processors.
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Emmanuel Puybaret, Sweet Home 3D creator

Posted by sas199 at Mar 13, 2022, 12:41:47 PM

Re: Freezing in SH3D and Furniture Editor importing models
Unfortunately, almost all commands in the menu bar are disabled in this version. Therefore it makes the app rather unusable.

Posted by Puybaret at Mar 13, 2022, 5:11:16 PM

Re: Freezing in SH3D and Furniture Editor importing models
Menu items are enabled according to the currently selection. For example, Modify walls menu item is enabled only if at least one wall is selected.
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Emmanuel Puybaret, Sweet Home 3D creator

Posted by Puybaret at Jul 8, 2022, 5:36:54 PM

Re: Freezing in SH3D and Furniture Editor importing models
Could some of you test the Beta version Sweet Home 3D 7.0 to check if this issue still happen? Thanks smile

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Emmanuel Puybaret, Sweet Home 3D creator

Posted by qinstah at Jul 26, 2022, 8:42:54 PM

Re: Freezing in SH3D and Furniture Editor importing models
Hi Emmanuel,
I am using version 7.0 (non app store) on a Mac M1 and experience the same issue (app freezes) when importing a .obj model. I've also tried to force the app to run in rosetta mode, did not help.
My current workaround is:
1. Launch older version: SweetHome3D-6.6-macosx-jogl-2.3.2
2. Import .obj model
3. Launch current version - model can be used

Btw:I just wanted to thank you for the app, its so helpful for me right now! I absolutely appreciate the active communication and development as well!

Posted by Puybaret at Jul 31, 2022, 9:42:55 PM

Re: Freezing in SH3D and Furniture Editor importing models
As this issue still happens in version 7.0 for some users, I released a special version 7.0.2 based on JOGL RC 2.3.2 for the ones who have problems.
As previously, this version won't run natively under ARM processors and can't be notarized.
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Emmanuel Puybaret, Sweet Home 3D creator

Posted by Puybaret at Oct 23, 2022, 9:03:40 PM

Re: Freezing in SH3D and Furniture Editor importing models
For your information, I made some tests under macOS 13 Ventura which should be released in the coming days, and Sweet Home 3D versions based on JOGL RC 2.3.2 (like the ones mentioned in this thread) didn't work anymore under this system.
Therefore, if you encounter an issue while importing 3D models and use Sweet Home 3D versions based on JOGL RC 2.3.2 to circumvent it, you shouldn't rush on Ventura.

Trying to reproduce this bug to fix it, I also made some tests on some recent iMac, MacBook Air and MacBook Pro running with an ARM processor under macOS 12.6 and didn't have any problem to import a 3D model on them. I conclude that some interactions with some other software might provoke this bug. Don't hesitate to post any clue which could help.

Finally, I released today a new version 7.0.5 in the Mac App Store which uses JOGL 2.4.0 under Intel and ARM processors to prevent users from being unable to launch Sweet Home 3D under macOS Ventura (version 7.0.3 used JOGL RC 2.3.2 under Intel processors and JOGL 2.4.0 under ARM processors).
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Emmanuel Puybaret, Sweet Home 3D creator

Posted by Puybaret at Oct 29, 2022, 12:02:35 PM

Re: Freezing in SH3D and Furniture Editor importing models
A patient macOS user found the application which caused Sweet Home 3D to crash at the second step of furniture import wizard or in the materials modification dialog box.
It's BetterSnapTool and as soon as you stop this program, Sweet Home 3D doesn’t hang anymore. So if you use BetterSnapTool or a similar one like Magnet, Rectangle, Moom... disable them when you want to import a 3D model or modify materials.

Being able to reproduce this bug myself is going to help a lot to fix it. Meanwhile, I'll be happy to read if stopping these tools helped you too.
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Emmanuel Puybaret, Sweet Home 3D creator

Posted by tardyp at Nov 3, 2022, 3:51:19 PM

Re: Freezing in SH3D and Furniture Editor importing models
Hi Emmanuel,

Using SH3D up to date from the app store, on MacOS 12.6.1 with M1 Mac.

I can confirm that this bug is happening when I have Rectangle open, and it disappears when I quit it. \o/

Thanks for your work on this awesome tool!

Posted by chinery at Nov 18, 2022, 12:00:03 AM

Re: Freezing in SH3D and Furniture Editor importing models
Just wanted to confirm that I too was encountering this error on import (M1 Mac Mini and MacBook Air), and disabling BetterTouchTool (just for SH3D, otherwise still running) fixed it. What a strange bug! Thank you for the work and for the fix!

Posted by Puybaret at Nov 18, 2022, 4:50:56 PM

Re: Freezing in SH3D and Furniture Editor importing models
After some investigations, I found how to really fix the bug which prevented to go beyond the first step of the furniture import wizard when an application like BetterSnapTool or Rectangle is running. You can test it with Sweet Home 3D 7.0.2d which comes with the updated version 2.4.0-rc-20221118 of JOGL library (if interested, see this technical post).
This correction should work from macOS 10.14 to the last macOS version. For older versions, you'll have to quit BetterSnapTool, Rectangle or the like until further notice.
I'm looking forward to reading your tests.
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Emmanuel Puybaret, Sweet Home 3D creator

Posted by mephits at Nov 22, 2022, 7:00:30 AM

Re: Freezing in SH3D and Furniture Editor importing models
Thank you! I've been tearing my hair out trying to figure out what was going on with SH3D. I'm running the current App Store build on a 2015 3.3 GHz Core i7 iMac with 16 GB RAM. I was running MacOS 10.14.6 until a couple of weeks ago when I finally bit the bullet and changed to Monterrey 12.6.1. SH3D suddenly stopped importing anything; instead locking up until I force-quit it. Disabling BTT for SH3D immediately solved the problem. Thanks again for the tip!

Posted by Puybaret at Nov 23, 2022, 12:31:36 AM

Re: Freezing in SH3D and Furniture Editor importing models
This bug is now fixed in the Mac App Store version 7.0.7 too. Thanks for your patience!
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Emmanuel Puybaret, Sweet Home 3D creator

Posted by mephits at Nov 23, 2022, 6:56:10 AM

Re: Freezing in SH3D and Furniture Editor importing models
It looks like 7.0.7 is working fine for me. Just imported a couple of different models with no problems.

Thank you!

Posted by Puybaret at Mar 3, 2023, 10:00:55 PM

Re: Freezing in SH3D and Furniture Editor importing models
The version 7.1 released today includes the correction proposed in the temporary version 7.0.2d, and should solve the issue reported in this thread.
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Emmanuel Puybaret, Sweet Home 3D creator

Posted by Punctum at Nov 20, 2023, 9:31:57 PM

Re: Freezing in SH3D and Furniture Editor importing models
SH 3D v 7.2 running on M1 Pro, with Sonoma. Same issue can't import any furniture anymore.

Posted by Puybaret at Nov 21, 2023, 1:31:29 AM

Re: Freezing in SH3D and Furniture Editor importing models
Punctum, please give more details about your issue and how to reproduce it because the bug described in this thread was fixed some time ago.
By the way, what version of Sonoma do you use?
----------------------------------------
Emmanuel Puybaret, Sweet Home 3D creator

Posted by Punctum at Nov 21, 2023, 6:35:39 AM

Re: Freezing in SH3D and Furniture Editor importing models
Precisely the same issue that has been described here before. But I don't have anything like BTT or Rectangle running.
Furniture> Import > Furniture > Choose MOdel > Continue then at the second screen of the Furniture import wizard, it freezes. I have to force quit SH3D.
The issue started about two weeks ago. I was running the previous version of macOS and SH3D 7.1; upgrading both to the latest version didn't solve the issue.
Sonoma is 14.1.1

Posted by Punctum at Nov 21, 2023, 7:15:58 AM

Re: Freezing in SH3D and Furniture Editor importing models
SOLVED:
Ok, I tried to quit all apps running in the background one by one.
"Grammarly Desktop" solved the issue. After I quit it, Furniture İmport Wizard just worked fine.

Posted by Puybaret at Nov 21, 2023, 11:56:58 AM

Re: Freezing in SH3D and Furniture Editor importing models
Thanks for your patient search. I could reproduce this bug in macOS Ventura too.
This makes a new bug to solve but at least, there's a working solution for the moment.
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Emmanuel Puybaret, Sweet Home 3D creator

Posted by phnord at Aug 24, 2024, 4:23:50 AM

Re: Freezing in SH3D and Furniture Editor importing models
I crash whenever I try to import furniture as of late.

Crash occurs when it gives the thumbnail previews and tells me to verify faces are facing the correct direction. It never loads the preview, it just beachballs endlessly.

I've tried with .obj, .dae, .3ds files.

I don't have Grammarly Desktop, I don't have Rectangle, I don't have BetterSnapTool, I *do* have Magnet (but it's exited), I don't have anything else running that I could think of.

I tried upgrading to 7.5, was previously on an older version.

I'm exasperated. I cannot find a workaround.

Current timezone is GMT
Dec 19, 2025, 3:10:16 AM