Oct 5, 2026, 3:22:27 PM
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Sweet Home 3D Forum » List all forums » » Forum: Installation » » » Thread: Issue trying to restore purchase » » » » Post: Issue trying to restore purchase |
Print at Oct 5, 2026, 3:22:27 PM |
| Posted by DML2603 at Sep 28, 2026, 10:48:24 PM |
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Issue trying to restore purchase Hello, I purchased SH3D a few years ago from the MS Store, and it worked without any problems until a couple of days ago. Suddenly, whenever I tried to open the software, it stopped working and got stuck on the splash screen, increasing RAM usage to nearly the limit of my available memory. After some troubleshooting, I found that Trusteer Endpoint Protection was causing SH3D problems, so I disabled it and was able to get SH3D running again. However... I had to reinstall multiple times while troubleshooting, and now I'm being asked to pay for the subscription, which I refuse because I already paid for the app. When I try to use the Restore purchase function, I get the "No purchase to restore" message. Can someone help me? I'm in a rush to finish a project and need to know if I will be able to use the tool I paid for or not. |
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