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Posted by sailplan at Nov 4, 2014, 7:12:02 AM
sad   App doesn't run
My downloaded ( App store) version 4.5.1 is always starting with " JRELoadError"
Mac OS 10.10. 64 bit
Java 8 25
The free version is running...

What in hell to do..

Posted by Puybaret at Nov 4, 2014, 2:48:27 PM
Re: App doesn't run
The Mac App Store version comes with its own private copy of Java so installing any version of Java on your computer won't influence its behavior. From a search about JRELoadError, I suspect you actually try to launch the free version, rather the Mac App Store version.
I suggest you to throw away Sweet Home 3D application(s) found on your computer, then download again Mac App Store version.
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Emmanuel Puybaret, Sweet Home 3D developer

Posted by sailplan at Nov 4, 2014, 4:50:00 PM
Re: App doesn't run
...already done 2 times.... always the same Error...

Posted by sailplan at Nov 20, 2014, 6:33:19 PM
Re: App doesn't run
...so that means no solution at all... for a not running app...14,00 € are 14,00 too much...

Posted by Puybaret at Nov 20, 2014, 10:31:31 PM
Re: App doesn't run
You can always ask for a refund at any moment. So, even if it's not a funny procedure, you didn't lose 14 € as you think. You have also the option to use the free version which works for you as your reported and offers the same features (see this thread for more information about the history of the Mac App Store version) .

I would have been happy to help you but I have no way to reproduce your issue. It worked for me on two computers running under Mac OS X 10.10. Maybe it will work better with the last update 10.10.1 released a few days ago, or with a clean install of the system, but I won't push you to test this if you're too upset.
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Emmanuel Puybaret, Sweet Home 3D developer

Posted by jkfrench at Jan 27, 2015, 11:56:06 PM
Re: App doesn't run
I'm having the same problem, but on Mac OS 10.8.5. I was running the free version (4.2), but decided to buy a copy. I deleted the free version from my Applications folder and installed Sweet Home 3D from the App Store, but I now get the same problem as the OP.

I then deleted the new version, went back to the App Store, and reinstalled the app, but got the same result.

Has anything new come to light about this?

Posted by rennie at Nov 30, 2015, 9:21:40 AM
Re: App doesn't run
I have used AppStore to pay for and load the App onto my iMac and it is running fine. But - on my MacBook Pro also running the same El Capitan OSX it throws the JRELoadError in a smal window.

Is there any solution?

Posted by Puybaret at Dec 2, 2015, 2:25:04 PM
Re: App doesn't run
I just tried Sweet Home 3D again under El Capitan on a MacBook Pro 2011 and didn't notice any issue. Under which version of El Capitan did you try? Is it a clean install or an upgrade from a previous Mac OS X version?
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Emmanuel Puybaret, Sweet Home 3D developer

Posted by freundreiter at Feb 12, 2016, 10:27:36 PM
Re: App doesn't run
Couldn't resist... run's on my old mac pro at 10.9.5 without problems... really like the app .. easy to use planed my new house in 2h... but can`t run it on my 10.11.5. mac book air... so I loaded the free version ... needs older Java... loaded it and it runs...
Why does the full version still not work?
PLS: HELP!!!

Posted by freundreiter at Feb 24, 2016, 11:32:19 PM
Re: App doesn't run
finally fixed:
I only copy pasted it from my 10.9.5. to my 10.11.3. surprise it runs.
Tried update from App store !!! failed again... but same procedure worked...
copying updated version from 10.9.5. runs again
any Idea whats going on?

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